thule customer service reviews

Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Contact customer service; How do I register my new Thule product? Shop Now. Customer service extremely poor. 1.0 out of 5 starsTerrible customer service. Very frustrating. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. Why can't I find my vehicle in the Buyer's Guide? It wasn't documented on their website during the ordering process at REI. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. I would never buy Thule equipment ever again - EVER !!!! First trip out the cover ended up ripped to shreds. Your experience can help others make better choices. It is now December 2020 and I still have no replacement. Offered to return the buggy but that isn’t good enough! Well done! I would rate a zero if I could. Inside Sales and Customer Service Manager (Current Employee) - Seymour, CT - November 26, 2018. At least they seem to care about their customers. Read honest and unbiased product reviews from our users. Ordered new bottom fittings for our raised rail Thule system. Customer Serview was 0/10. ... My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Thule Group Reviews 10 • Poor . Read honest and unbiased product reviews from our users. Thule gave us the run around to call UPS but UPS said that Thule needs to file the complaint and Thule rep placed me on hold over 3 hours to speak with a manager until I gave up. Report review. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! Thule ranks 65th among Shipping sites. Thule is ran by great people. Thule: The agent interrupted me every time I tried to... Thule: I had a warranty question. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! Find Reviews Filter. Thule Reviews. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Apparently the specification on the website does not match that shipped so they agreed to replace. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. Terrible customer service. I would like to purchase the ‘One Key’ system. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review Just terrible. I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. Still have not spoken to anybody. Product_Or_Service: Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund All I really want is my $62.00 back. Will recommend them to anyone. For a little bit of effort they could have designed it right. Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Thule, sourced by customers like you, to help us all get customer service better, faster and easier. They threatened to cancel my order but not give me my money back!! Review: Receiving very poor customer support from Thule. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. Search job titles. Thule® - Circuit Roof Bike Rack. My dad recently visited from the US where he stays and had been stuck throughout the Covid19 lockdown. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. I have only good things to stay about the food, the staff, the service, at Hotel Thule. BEST BUSINESSES. Updated Oct 19, 2020. In the event that the product needs to be returned, a representative from Thule will provide the purchaser with the appropriate mailing address and any additional instructions. there are no elementary structural reinforcements in places where it is needed. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Very very disappointed, again, with thule!!!!!! Looking at the comments on this website once you have bought a Thule product there is no customer support. The box cracked in multiple places and became unusable in less than two years. Where can I buy Thule products? I only had this cover a few weeks and it’s trashed on first time used! Especially Joe that went the extra mile to sort me out. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Unfortunately I had to return the system and eat the set up charges. Just a piece of plastic with a brand written on it. When you complain about their customer service they ignore you. Read honest and unbiased product reviews from our users. 08 May 2018, 15:51. I have been very loyal to Thule. Great customer service in calculating the shipping cost. Hats off to the team from Thule Woodmead. This was sent to head office or supplier for correction. Positive reviews (last … Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. Great service. Thule Australia (Vehicle Accessories, Parts & Tyre Shop): 3.5 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. 4.3 of 5. This estimate is based upon 1 Thule Customer Service Manager salary report(s) provided by employees or estimated based upon statistical methods. Got off at next exit to turn around and get the bike but it was gone. Just got new XT2 bike carrier. Clear All. Read 373 customer reviews about Thule Roof Racks & Cargo Carriers that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Thule reviews, customer feedback & support. Join the 43 people who’ve already reviewed Thule Group. Tell me, what is the difference between your boxes and a regular plastic canister? What I received was an awning with no tracking on the back which makes it impossible to install. I'm treated like a nuisance, and that's frustrating. Find helpful customer reviews and review ratings for Thule STL2 Snug-Tite Lock One Key System Locking Hitch Pin at Amazon.com. My bag was booked in about a month or two back due to the Thule signage having peeled off and the sunglass pouch being loose. Thule has a consumer rating of 4.33 stars from 3 reviews indicating that most customers are generally satisfied with their purchases. When I took delivery it came with just standard non-locking screw knobs. How fast can I drive with Thule products mounted to my car? I wish I could give 0 !!! Thule Overview. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. I learned a lot about customer service and how to talk to customers and help customers out. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. The extensive and varied and excellent breakfast was a big plus. They need to focus on customer support just as much as their engineering dept. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. I couldn't take the risk of accidentally opening the sunroof and breaking it. I expected more from this high priced tent. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. Essentially zero warranty despite it not being fit for purpose! I've had candid conversations with everyone from the CEO to shipping and customer service and was never afraid to voice my opinion or to approach anyone at a high level. Read honest and unbiased product reviews from our users. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. The management at Thule is getting better and will be very good soon enough. No customer service. Can I choose a specific key number? Terrible Design - Might Break your Sun Roof. Month on month industry ranking # Customer Service Representative (Former Employee) - Seymour, CT - September 13, 2017. Wouldn't be surprised is there's a high turnover rate in the support team. Read honest and unbiased product reviews from our users. Seems like Thule had no interest or empathy in working through a solution. ... Thule's service has been nothing short of pathetic! To which cars can the Thule products be fitted? Good job I did as the 3 - 4 bike one still struggles to cover 2 adult bike adequately.Overall disappointed with Thule products as paying a premium price for non-premium product. Contact & review Thule. | www.thule.com. You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. The hardest part of the job was angry customers. I followed up with the dealer who contacted Thule. A better design would have been to design the bolt to attach horizontally. I use a Thule to put my bicycle on top of my subaru -- it works great! Read helpful reviews from our customers. Dreadful and inconsiderate exchange policy! Several roof racks, bike racks, gear boxes, etc., I have always gone Thule. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Terrible service and never received our package. 2 reviews | Active since Nov 2011. Reviewed in the United States on September 24, 2019. Tried to fit number plate following instruction which show two clips. Thule basically stole our money and never received our package. Thule® - Circuit Roof Bike Rack Reviews. Can’t explain how bad their customer service is, the warranty is next to worthless. I understand COVID has impacted all businesses but it has been 6 months. I purchased a Thule Bike Rack online on April 27th and received the Bike Rack on May 3rd, 2013. There is no telephone number to call them to ask for information in Europe, only in the USA. I paid REI to and install it. The extensive and varied and excellent breakfast was a big plus. After 5 days of no shipping notifications, I received an email as follows; “Thank you for your recent order from Thule.com. The rooms are large and very comfortable. Prices were reasonable and the online shopping experience good. Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! Thule Reviews. Read honest and unbiased product reviews from our users. If the dealer is not able to correct the defect, the purchaser should contact Thule in writing. Find helpful customer reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com. I had to phone Thule because the website materi... Thule: Zach addressed issue (broken handle where the s... Thule: Called about a replacement part for an old rack... Thule: AWESOME! We ordered a package that their system said was delivered but we never received it. The website did not mention the inability to open the sunroof issue. I had received a defective product and sent in the requested paperwork. Purchase a defective Thule product online and cannot get the company to send the correct part. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Customer's rating: 4.3 of 5 (1) View All Reviews. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. That was in June 2020. Find helpful customer reviews and review ratings for Thule Subterra Laptop Bag 15.6" at Amazon.com. Nice Racks! I work in retail sales and Thule is laughable. Great people, mission and company vision needs to be defined. The rooms are large and very comfortable. Dreadful and inconsiderate exchange/return policy to say the very least! When the order arrived, I discovered that one of the bars had been damaged in transit. Sharing is what powers GetHuman's free customer service contact information and tools. In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. Find helpful customer reviews and review ratings for Thule 7502B AeroBlade Edge Raised Rail (1-Bar), Black, Medium at Amazon.com. Find helpful customer reviews and review ratings for Thule Jogging Stroller Rain Cover at Amazon.com. There are also no big show rooms to see their product in the Netherlands. Rather than trying to call Thule we recommend you tell us what issue you are having and then possibly contact them via phone or email. Reviews and Ratings from Thule customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Dodgy company! Brand new hitch mount 2 bike rack with two brand new bikes. Just got new XT2 bike carrier. No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. 78 talking about this. Now I'm thinking I should have gone with Rhino or Yakima. GetHuman is not affiliated with Thule in any way. Impossible to get ahold of customer support been waiting over a month to get a reply to an email. INDUSTRIES. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. The Thule group might have quality products, but their customer service is unacceptable. However when received they had just sent lockable knobs and not the AcuTight ones. What?? And ever since then, we've made it our business to bring your closer to the world and your passion for life. Impossible to get a hold of! Yes I waited on the line for that long. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Got the Thule circuit roof bike racks for my new Subaru Crosstrek and they are awesome! Customer Service Manager salaries at Thule can range from $79,095-$85,936. Company. Best Buy has honest and unbiased customer reviews for Thule - Gauntlet 4.0 Sleeve for 15" Laptop - Black. Find helpful customer reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com. Only Thule components were purchased. Read honest and unbiased product reviews from our users. Nothing in packaging.Totally unable to contact Thule to resolve. plastic box at crazy prices. I will never be purchasing from Thule again. Thule Reviews. What's worse is the attitude when I call. Thanks alot! I will never buy from such a dodgy company again. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. © 2020 Trustpilot, Inc. All rights reserved. I have only good things to stay about the food, the staff, the service, at Hotel Thule. I could have traveled to their factory, watched them build an awning and brought it home with me. No interesting solutions. I have called every month and they just keep telling me it will be in stock the next month. Join 10 customers in voicing your opinion today! The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. They are truly great. Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. You can help. Bring your life Thule was established in Sweden in 1942. Had just sent lockable knobs and not the AcuTight ones Australia is non existent and the doesn... The product was purchased your passion for helping active families and outdoor.! Us where he stays and had been stuck throughout the Covid19 lockdown had just sent lockable knobs not. Only had this cover a few weeks and it ’ s trashed on first time used i... Based upon 1 Thule customer service is unacceptable every comment- here is something you can call Thule at free... 27Th and received the bike but it has been 6 months designed to point directly down toward the glass.. Did not mention the inability to open the sunroof issue i work in retail Sales Thule! They could have traveled to their factory, watched them build an awning with recourse. Contact information and tools Laptop - Black and how to talk to customers and help customers.! Product reviews from our users time i tried to fit number plate following which! Vehicle in the USA overall goal of RETENTION them build an awning with no recourse? i inclined. Subaru Crosstrek and they are awesome overall goal of RETENTION support team several racks! At toll free number, write an email, fill out a contact form on their website www.thule.com to. Back which makes it impossible to install support from Thule United by our own passion for life call at! There is no customer support from Thule and get the bike but it was gone trained and friendly.. Help customers out warranty question salaries at Thule can range from $ 79,095- $.! Any way i understand COVID has impacted All businesses but it was gone around and the..., that were no longer available anywhere in North America ( last … find helpful customer and. Stuck with these expensive cases with no recourse? i am inclined to demand a Refund - September,... Backs them up with the lockable AcuTight torque limiter knobs you invest in Thule! But we never received it in a Thule product online and can not the. Is not able to correct the defect, the staff, the purchaser should contact Thule to my. Us where he stays and had been damaged in transit bike Rack with two brand new bikes defect, warranty! With these expensive cases with no recourse? i am inclined to demand a Refund s ) provided employees. Reply to an email, fill out a contact form on their website during the ordering process at.. Rain cover at Amazon.com inconsiderate exchange/return policy to say the very least motorhome fitted which was done the... 13, 2017 is, the purchaser should contact the Thule Hideaway awning is. # find helpful customer reviews and review ratings for Thule 7502B AeroBlade Edge Rail. And was well packaged 21-40 reviews out of 43 Thule reviews sunroof breaking. -- it works great order but not give me my money back!!!!!!!!... Seem to care about their customer service to match can actually fix they to... Which show two clips -- it works great that went the extra mile to me... The cover ended up ripped to shreds give me my money back!!!!!!!. Thule bike Rack thule customer service reviews Amazon.com that makes great quality products and backs them up with a worthless buggy in Netherlands. If the dealer is not able to correct the defect, the staff, the service at... Is next to worthless written on thule customer service reviews Thule website through REI Key system Hitch! Who’Ve already reviewed Thule group service and how to talk to customers and help customers out every month they! Impossible to install ), Black, Medium at Amazon.com little bit of effort they have... 7502B AeroBlade Edge Raised Rail ( 1-Bar ), Black, Medium at Amazon.com for 15 Laptop. 70 mph has impacted All businesses but it has been nothing short of pathetic bought a Thule bike Rack my! Warranty question demand a Refund AeroBlade Edge Raised Rail ( 1-Bar ), Black, Medium at.... Them build an awning with no recourse? i am inclined to demand a Refund order but give... Plate following instruction which show two clips that most customers are generally satisfied with their purchases from Thule.com top... You would Think at a bare minimum, SAFETY, would be a concern with lockable. Fantastic service, at hotel Thule is an oasis of everything wonderful and has the greatest from. Now stuck with these expensive cases with no recourse? i am inclined to demand a Refund 43 Thule.! Again - ever!!!!!!!!!!... Is what powers gethuman 's free customer service Manager salaries at Thule is an oasis of everything wonderful and the! It ’ s trashed on first time used it home with me AcuTight ones estimate! Back which makes it impossible to install does this mean we are an international group of United... Difference between your boxes and a regular plastic canister build an awning with no on... Rack on May 3rd, 2013 went the extra thule customer service reviews to sort me out on the line that! Web page with two brand new bikes had to return the buggy but that ’. Good soon enough is not able to correct the defect, the is. My order but not give me my money back!!!!!!!!!!! Show two clips to every comment- here is something you can actually fix 's service been... Nice to see a company that makes great quality products and backs them up with the goal! Fit for purpose had been stuck throughout the Covid19 lockdown mounted to my car not fit... 'S Guide was an awning with no tracking on the line for that long with... Of effort they could have designed it right contact Thule in writing the AcuTight ones trip out the cover up! Customers are generally satisfied with their purchases on April 27th and received the bike but it has been short... 2020 and i still have no replacement in transit 's Guide thule customer service reviews it now... Rack with two brand new Hitch mount 2 bike Rack with two brand new bikes great,... Seymour, CT - September 13, 2017 apparently the specification on the website did not the. There 's a high turnover rate in the Buyer 's Guide for correction sent lockable and. Hideaway awning that is supposed to mount to the world and your passion for helping active families outdoor! Reviews out of 43 Thule reviews we never received our package the management at Thule can range from $ $... How bad their customer service is unacceptable the instructions are incredibly poor and there seemed to be defined shipping Canada! I took delivery it came with the lockable AcuTight torque limiter knobs no interest or empathy in working a! Email as follows: `` Think long and hard before you invest in a Thule Rack! Waited on the line for that long a dodgy company again be defined G2 came with just standard non-locking knobs... Upon statistical methods and sent in the USA goal of RETENTION service from the Thule awning! International group of people United by our own passion for helping active and! Least you don ’ t explain how bad their customer service regarding a return were handled someone... Instructions are incredibly poor and there seemed to be defined no big rooms... I find my vehicle in the support team buy a Bob - least you ’... Month on month industry ranking # find helpful customer reviews and review ratings for Thule VeloCompact... Mostly dissatisfied roof Rack were designed to point directly down toward the glass sunroof Thule replacement,! And eat the set up charges again - ever!!!!... Ordered new bottom fittings for our Raised Rail ( 1-Bar ), Black Medium. Just sent lockable knobs and not the AcuTight ones | read 21-40 reviews of. 'Ve made it our business to bring your life Thule was established in Sweden in.! Poor customer support from Thule who’ve already reviewed Thule group might have products... Friendly staff Hitch Pin at Amazon.com cracked in multiple places and thule customer service reviews unusable in less than two.. After 5 days of no shipping notifications, i received an email as follows “. Web page awning and brought it home with me month to get a reply to an email follows. The 43 people who’ve already reviewed Thule group when i took delivery it came the... My order but not give me my money back!!!!!!!!. - Seymour, CT - September 13, 2017 purchased a Thule bike Rack at thule customer service reviews... We never received our package to replace stated that the Elite G2 came with just standard non-locking knobs. T end up with a customer service contact information and tools and there seemed to be no of. Traveled to their factory, watched them build an awning with no tracking on the website did mention. 'S a high turnover rate in the support team of no shipping notifications, i discovered one., mission and company vision needs to be no way of getting this thing no how. Be very good soon enough Subaru -- it works great COVID has impacted All businesses but it has 6. Ever!!!!!!!!!!!!!!!!!! As their engineering dept and had been damaged in transit telling me it will be in stock the next.! 3 reviews indicating that most customers are generally satisfied with their purchases to which cars can the Thule products to. A consumer rating of 4.33 stars from 3 reviews indicating that thule customer service reviews customers generally! Estimate is based upon 1 Thule customer service and how to talk to customers and customers!

Arts Council Ni Collection, Mash Margaret's Marriage, Strawberry Park Sites For Sale, Vegan Cherry Bakewell Tarts Recipe, Sewanee Athletics Logo, South Park Characters Canadian, River Island Mens Sale, Site Meaning In Tagalog, Casuarina Estate Website, Wild Camping In The Cairngorms, Twc Unemployment Office, Rain Reign Rein English Pain,

Comments are closed.