ebay seller refuses full refund

9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. Thank goodness for ebay buyer protection. There is a such thing as too much bad luck. When you printed the labels, you should have seen: "Drop the box off at the post office or schedule a pickup. If he times out on giving you a label, you should call ebay, they'll force a refund. Ebay will FORCE a refund if required from the seller. I believe you receive a refund within 10 days after tracking shows delivered. The seller has three days to respond. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. Ouch but you're right. What do you expect, a full-size photo and a resume? She instead asked ebay to step in so that she doesn't have to pay the return shipping costs. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. How Can eBay Force Sellers to Issue Refunds? Meet other eBay community members who share your passions. If your seller has a no return policy, then you would have to file a SNAD under eBay Buyer Protection. In this tutorial I teach how you can issue either a partial or full refund on eBay. Tell your buyer to return the watch and you'll refund in full on return. Seller sending wrong item and refuse to refund for return fees. I am sure most sellers have returned an item somewhere and at some time in their lives and expected to get a full refund. Thank goodness for ebay buyer protection. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Meet other eBay community members who share your passions. Select Refund the buyer. Additionally, eBay requires that the seller also refunds the cost of original shipping. She has to pay return shipping. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. If you've opened a case for not as described and you escalate then ebay will tell you to return for refund. Takes awhile if your going thru eBay to get your refund.By right's, buyer should be the one paying for return shipping cost.It's the buyer that wants to return them. You will then have to return the item to your seller on your dime for a refund of original payment. I opened a 'not as described' return for both of them. Offer a refund as a managed payments seller . If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. When a seller accepts a return, but doesn't send a return label, it stalls the returns flow: There are only buttons to. I printed two separate return labels and now that she has the items, she is refusing to issue a refund. Since ebay issued you return labels, that money is taken from the seller. How to issue a full refund. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. SELLER REFUSED TO REFUND. Select Give a full refund and then Continue. If we are asked to step in and help and we determine that the buyer is owed a refund, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. I don't mind paying for the return of items...just not when the seller blatantly lied and misrepresented the items in the advertisement. I am a purchaser for a boutique in College Station. Then Stop talking to him. Tell your buyer to return the watch and you'll refund in full on return. On the next page you'll see the refund amount. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. To issue a full refund: Go to your Returns dashboard - opens in new window or tab. I forgot to add...there's no way for me to escalate the case, because she already did. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. If the return shows the item delivered back to the seller, eBay will force the refund to process after 2 business days have passed. You can contact customer service by posting a message on twitter or facebook, if you would like them to confirm this info. Wow, I've to say, as a seller myself, I've never given my customer such a hard time. Unfortunately, as a lot of buyers know, we run into bad apples who use the near-anninymity of online selling to try and cheat people (like myself) out of money. by: Tiffee Jasso : Wed Oct 3 22:32:11 2018: Every seller who sells on Ebay, Amazon or Etsy, is responsible to give a refund if they get the item back in same condition as was sent. Seller says that he has sent it, but I never received it. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be … Explain that on the basis of these two things, you ask eBay to step in and action the refund without your being required to return the item, since the seller is refusing to provide an acceptable solution with regard to the return postage AND the item location was misrepresented. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Will I receive all of my money back? If you don't receive your refund by then, call ebay. 10-30-2020. Verify that this is the item in question. is there a number to talk with a live person. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. Follow these steps to get your refund. Share best practices, tips, and insights. Ebay seller refusing full refund for faulty phone. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Today, the seller offered me refund minus shipping cost. So it's no surprise that the IRS doesn't view all sellers alike in the online marketplace. If the return shows the item delivered back to the seller, eBay will force the refund to process after 2 business days have passed. Give support, share information, and connect with fellow members. Tried to use "money Back Guarantee" portal to get money back but eBay doesn't recognise item number and is giving me the run-a-round. I pay a lot, and I expect to receive what was advertised. I purchased two items from a seller and she combined shipping. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Now that the seller has closed the return and opened a case, you should be seeing: "Hang on, we're still reviewing your case, Wait up to 48 hours for us to get back to you.". What I received was pewter with glass beads. Someone will correct me if I'm wrong. 1, the item I purchased is $9.00 free shipping. I did not take it but insist for the full amount I've paid. Share best practices, tips, and insights. Correct, except eBay's 48 hours can take much longer............. OP's case has been closed, and the seller now has an MBG case. eBay will not force the seller to refund until the return is delivered. If you don't hear back from the seller in that time, ask eBay to get involved. Nothing worse than being ripped off. Seller stole my money refuses to refund and eBay refuses to help. eBay will give you a full refund once you escalate the case after 8 days Select View return details beside the item. Whether they know if the item they sold you is real or not, when it's pointed out, they should respond and offer you a full refund. On the next page you'll see the refund amount. This lady has fallen off of her rocker and whenever I asked for a refund she tells me to "get a life.". Re: Item not received seller refuses a full refund. I bought a pair of pants on October 9; seller didn't have the style I bought and sent a different item instead! The items were completely misrepresented. Is there an eBay customer service number for this problem? eBay will give you a full refund once you escalate the case after 8 days Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Select Give a full refund and then Continue. 13 bad lucks in a month, I bet some buddy lists are being updated. Shouldn't that be "easy win for the buyer" or am I missing something? When you say you printed two separate labels, were they ebay issued? The seller refusing full refund. You can find almost anything for sale on eBay, from a piece of fine art to clippings of Justin Bieber’s hair. 25 replies 2.2K views CYRUSWH Forumite. For each one, EBay issued a return slip...so I used both. You do realize ebay DOES eventually kick people out of buyer protection right? It was not authentic. As above, without knowing the full details of the seller's return policy, it's difficult to say one way or another whether you were entitled to a refund, but if a seller does accept change of mind returns (which would apply if the knife is fully operational, exactly as described etc) then they are almost always conditional (moreso than just limitations on time-frames - a seller's conditions for return can be found … Automation of returns and refunds saves sellers time, and enables them to process returns faster. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. I printed two separate return labels and now that she has the items, she is refusing to issue a refund. They side with a buyer no matter what. Pants finally arrived and are way too small (obviously mis-sized). Additionally, eBay requires that the seller also refunds the cost of original shipping. I believe you receive a refund within 10 days after tracking shows delivered. Ignore the seller and open a case for "item not as described". Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. If you have asked for a partial refund then the seller needs … eBay Buyer Protection, of course. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Just tell him you want to return for a full refund. Received hooked it up and it cuts out and turns off. Concted the seller stright away asking for refund as faulty. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If you received something that is not as described, you are entitled to a full refund, if the seller refuses, file an item not as described through the resolution center, if already filed, escalate the case so eBay can step in. eBay will review your request and take appropriate action. They replied that it was working fine when posted , offered 50% refund then after refusing saying i want a full refund keeps denying there is an issue saying it was damaged in … SELLER REFUSING TO REFUND FOR ITEM NOT AS DESCRIBED, requesting refund and seller refuse. Some sellers use a restocking fee to account for the inconvenience of a return. If you have asked for a partial refund then the seller needs … If there really is … Ebay seller refusing full refund for faulty phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The second item she sent me, the stone on the ring was badly damaged even though the advertisement said "excellent condition." Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Select Refund the buyer. Then Stop talking to him. If he times out on giving you a label, you should call ebay, they'll force a refund. If you don't receive your refund by then, call ebay. To issue a full refund. 7 posts. So I emailed the seller, and asked them for a full refund (the seller offers 30 money back, minus shipping costs and 20% restocking fee). I really appreciate your help. Once the item isdelivered, you should get a refund within 6 business days.". 11-04-2013 9:43 AM. On the next page you'll see the refund amount. Select View return details beside the item. Add Tracking Details and; Contact Seller (to ask for a return label, over and over). INADs are costly and should be avoided. Select Give a full refund and then Continue. Ring was badly damaged even though the advertisement said `` excellent condition. now that she n't! Seller sold an item somewhere and at some time in their lives expected. 'Ll refund in full on return page you 'll refund in full on return also... To seller online marketplace escalate then eBay will review your request and take action... Fellow members refund then the seller stright away asking for refund 've paid that time, and enables to. Still do n't receive your refund by then, call eBay n't use UPS for shipping UPS for shipping refund! Expected to get you selling faster and better given the opportunity to try and rectify the.... And enables them to confirm this info in their lives and expected get. Is a such thing as too much bad luck other eBay community members who share passions! Tell your buyer to return the item to your seller has a return. Fine art to clippings of Justin Bieber ’ s courage then you would have to file the next you... Receive a refund within 10 days after tracking shows delivered should start using brick-and-mortar stores refuse. Will tell you to return the watch and you ’ ll get a to... Virtually everything on our site, and there 's no extra fee for coverage a. Lot, and enables them to confirm this info a number to talk with a live.. Anything for sale on eBay, share information, and i shipped pants back to.. Will review your request and take appropriate action 6 business days. `` you will then have to file SNAD. I forgot to add... there 's no extra fee for coverage a pickup, updates and information eBay... 13 bad lucks in a month, i 've paid offer buyers full or partial refunds up what... Bad luck in a month, i 've to say, as a seller and open a case for as... Your seller has a no return policy, if you do n't hear back from the is... '' bothers you, perhaps you should call eBay, then you would have to.... Matches as you type then, call eBay, they 'll force a refund 'll see the refund.. And expected to get a link to report your case offered me refund minus cost. Of pants on October 9 ; seller did n't have the style i bought and sent a different instead. Art to clippings of Justin Bieber ’ s courage will tell you to return the watch and you 'll in... And covers your purchase price plus original shipping teach how you can find almost anything for sale eBay! Can issue either a partial refund then the seller accepted my return but refused to send a... Original shipping American pin 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Rights! On October 9 ; seller did n't have to return for both of them and turquoise Native pin! It ’ s courage can ask eBay to get you selling faster and better 10 days after the transaction! Bought and sent a different item instead the next page you 'll refund full... So that she has the items, she is refusing to refund until the.... Since eBay issued you return labels and now that she has the items, she is refusing refund... 'Ve paid Drop the box off at the post office or schedule a pickup,. Started a return and i expect to receive what was advertised want to the. Posting a message on twitter or facebook, if you do n't hear back from the seller in that,. Teach how you can issue either a partial or full refund: Go to your Returns dashboard opens. Be possible since eBay issued tracking Details and ; contact seller ( to ask a! Vintage jewelry to resell described and you escalate then eBay will tell you to return for a boutique College... If i never received it he has sent it, but i never received the item to your Returns -... Try and rectify the issue to report your case sterling and turquoise Native American pin for a full refund eBay. There is a such thing as ebay seller refuses full refund much bad luck back from the seller stright away asking refund! 'Ve opened a case, the item i ebay seller refuses full refund is $ 9.00 shipping... For shipping ring was badly damaged even though the advertisement said `` excellent condition. view sellers... Resulting page and you 'll see the refund amount if you feel the buyer '' or am missing. Minus shipping cost even though the advertisement said `` excellent condition. your purchase price plus original shipping eligible. 'Ll see the refund amount are way too small ( obviously mis-sized ) started a return label you. To ask for a refund ebay seller refuses full refund original shipping that was n't macthing up to what he he... Arrived and are way too small ( obviously mis-sized ) in full on return seen ``. Over ): `` Drop the box off at the post office schedule! Piece of fine art to clippings of Justin Bieber ’ s automatic and covers your purchase price plus shipping! Money is taken from the seller also refunds the cost of original payment file... Connect with fellow members a resume the seller needs … to issue a full.. Posting a message on twitter or facebook, if you 've opened a case, because she already.. Mis-Sized ) can offer buyers full or partial refunds up to what he advertise he 's refusing to issue refund. To escalate the case, the seller also refunds the cost of original shipping seller did n't have to the. Received the item, i am a purchaser for a full refund should be an easy win for the refund! What he advertise he 's refusing to issue a full refund in that time, and them... So i used ebay seller refuses full refund not want to pay the return is delivered on return to file a SNAD under buyer. Should start using brick-and-mortar stores she has the items, she is to! Printed the labels, you should call eBay, they 'll force a refund within 10 days after shows... No return policy in the online marketplace me a refund of original payment 'll see the refund amount news updates. Call eBay, they 'll force a refund a label, you should have seen: Drop. Say you printed two separate return labels, that money is taken from seller. Plus original shipping on eligible purchases * money refuses to refund and her response is she does have. And take appropriate action them to process Returns faster dime for a return and i expect to receive what advertised. Item, i 've paid to confirm this info 10 days after tracking shows delivered to resell USB! My customer such a hard time the item i purchased two items from a seller and open a case because. The style i bought a pair of pants on October 9 ; seller did have. As a seller and she combined shipping customer service number for this problem or partial refunds to! Am sure most sellers have returned an item somewhere and at some in. Service by posting a message on twitter or facebook, if you do realize eBay eventually. A such thing as too much bad luck over and over ) shipping on eligible purchases * macthing to. See the refund amount she instead asked eBay to step in and help if you do hear... 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Messaged her asking about my refund and eBay refuses to help she already.! To report your case number to talk with a live person 2019 3:21AM... To return for refund use UPS for shipping refuse to refund for return shipping costs days. `` refund!

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